Frequently Asked Questions

Are MATT & NAT products vegan?

Yes. MATT & NAT is a vegan brand. We do not use leather or other animal-based materials in our designs.

What materials does MATT & NAT use?

We use a variety of vegan and innovative materials, including recycled polyester, PU, recycled nylon and other alternative materials. Our linings are made from 100% recycled plastic bottles.

Are MATT & NAT bags made from recycled materials?

Many of our products incorporate recycled materials. For example, our linings are made from 100% recycled plastic bottles, and some collections use recycled polyester and other innovative materials.

Where is MATT & NAT designed?

MATT & NAT collections are designed by our team in Montreal, Quebec, Canada.

How do I care for my vegan bag?

For everyday cleaning, gently wipe the surface with a soft, damp cloth. Avoid harsh chemicals and abrasive cleaners.

Where can I find shipping information?

Please visit our Shipping & Delivery page for current shipping options, rates and delivery times.

What is your return policy?

Please visit our Returns & Warranty page for the latest information about eligible returns and warranty coverage.

How can I contact MATT & NAT?

You can contact our customer care team through the Contact Us page. We are happy to help with product, order and general questions.